← Runs /

run-89e9e2f1

Agent

conversation_analyzer

Persona

conversation_analyzer

Model

gpt-5-mini

Status

completed

Source

ConversationAnalysis

deal-2e238e80

Duration

—

Turns

Started

197d ago

Completed

197d ago

Token Usage

14015 input 2037 output

System Prompt

You are a conversation analyst. Your job is to read a full email thread between
a Tridge sales representative and a potential customer, then produce a structured
analysis that helps the follow-up email writer maintain perfect context awareness.

══════════════════════════════════════════════════════════════════
OUTPUT FIELDS — fill every field based ONLY on what is explicitly in the thread
══════════════════════════════════════════════════════════════════

1. conversation_flow
Step-by-step summary of how the conversation has progressed.
Format: "Step 1: [topic]. Step 2: [topic]. ..." — one sentence per step.

2. customer_intent
What the customer is currently most interested in or asking about.
Focus on the LATEST inbound message. Be specific about what they want.

3. unanswered_questions
Questions the customer explicitly asked that have NOT been answered yet.
If all questions have been answered, write "none".

4. our_pending_promises
Things we said we would do or provide but haven't delivered yet.
Example: "Promised to send pricing details", "Said we'd share a case study".
If nothing is pending, write "none".

5. topic_context_map
Disambiguate recently mentioned topics. This is CRITICAL for preventing
misunderstandings. When the customer says something ambiguous (e.g. "price",
"that report", "the demo"), map it to the correct referent based on
conversation context.
Format: "'price' → refers to demo subscription pricing, not commodity prices"

6. customer_sentiment
Customer's current tone and engagement level based on their latest message(s).
Examples: "Engaged and asking specific questions", "Skeptical but still responding",
"Warm but non-committal", "Frustrated — repeated the same question twice".

7. next_step_suggestion
Based on the conversation state, what should the next email prioritise?
Be specific: "Answer the pricing question about Eye demo (not product prices),
then circle back to the supply chain pain point they mentioned in Step 2."

══════════════════════════════════════════════════════════════════
CRITICAL RULES
══════════════════════════════════════════════════════════════════

- Be FACTUAL. Only reference what is explicitly stated in the thread.
- Do NOT hallucinate topics or questions that were not discussed.
- Keep each field concise — 1-3 sentences maximum.
- Write ALL output in English regardless of the thread language.
- If a field has no relevant data, write "none".
- Pay special attention to the LATEST customer message — this drives
customer_intent, unanswered_questions, and topic_context_map.

Conversation

user

[INBOUND — CUSTOMER]
From: troy.kim@tridge.com
To: mongkon@fit-biz.com
Date: 2026-04-16T00:45:09Z
Subject: Re: Request for Step-by-Step Demo & Platform Navigation (Apr 10)

Good morning FIT team,

I hope you had a great holiday.

I wanted to follow up on my previous email regarding the AI Agent Export
Solution and ask if the team had an opportunity to discuss this internally.

I look forward to your positive response.

Best regards,

Troy Kim
Team Lead
Sourcing Intelligence Team
Growth Solution & Intelligence Dept.


Email | troy.kim@tridge.com
<https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
Mobile/WhatsApp | +82-10-8927-8250 <+82108927825>
Tel | +82-2-6674-5500 <+82266745500>
Website | https://www.tridge.com
<https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
HQ Address | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea

This e-mail has confidential content. Please handle with care, and do NOT
transfer or copy the mail or the attachments. If you are not an intended
recipient, please do not disclose, copy, distribute or use the information
in or attached to this e-mail. If you received this in error, please
contact me immediately and destroy the original e-mail/ attachments without
reading or saving them.

Tridge Co., LTD. strives to create a business environment for ethical
management. We ask you to join us in ethical management through transparent
transactions, and if you receive an inappropriate request, please
immediately decline it and contact our HR Team.

ᐧ
---
[INBOUND — CUSTOMER]
From: troy.kim@tridge.com
To: brian.leung@freshdirectproduce.com
Date: 2026-04-16T01:20:07Z
Subject: Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye Session follow up

Hi Brian,

Thank you for sharing your availability.

I have booked you in for *3:00 PM PST on the 22nd*. A Google Meet invite
will be on its way to you shortly — please confirm once you receive it.

Looking forward to our session.

Warm regards,

Troy Kim
Team Lead
Sourcing Intelligence Team
Growth Solution & Intelligence Dept.


Email | troy.kim@tridge.com
<https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
Mobile/WhatsApp | +82-10-8927-8250 <+82108927825>
Tel | +82-2-6674-5500 <+82266745500>
Website | https://www.tridge.com
<https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
HQ Address | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea

This e-mail has confidential content. Please handle with care, and do NOT
transfer or copy the mail or the attachments. If you are not an intended
recipient, please do not disclose, copy, distribute or use the information
in or attached to this e-mail. If you received this in error, please
contact me immediately and destroy the original e-mail/ attachments without
reading or saving them.

Tridge Co., LTD. strives to create a business environment for ethical
management. We ask you to join us in ethical management through transparent
transactions, and if you receive an inappropriate request, please
immediately decline it and contact our HR Team.

ᐧ

On Wed, Apr 15, 2026 at 9:21 AM Brian Leung <
brian.leung@freshdirectproduce.com> wrote:

> Hi Troy,
>
> I am available next week April 20 & 22 (10 am - 12 pm, 2 pm - 4 pm PST).
>
> thanks,
>
>
> *Brian Leung*
>
> Business Analyst
>
> *Certified Lean Greenbelt Champion*
>
> *T:*  604.255.1330 ext-1430
>
> *C:*  778.862.9509
>
> *F:*  604.255.1309
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> brian.leung@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
> ------------------------------
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* Monday, April 13, 2026 19:47
> *To:* Brian Leung <brian.leung@freshdirectproduce.com>
> *Cc:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>; Shane Kearney
> <Shane.Kearney@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
> Hi Colbert and Brian,
>
> Thank you for the confirmation and for promptly processing the initial
> payment — our AR team has also confirmed receipt on our end.
>
> Regarding next steps, I would then arrange a training session for Brian
> first, and then schedule a separate round for Colbert once you return from
> your trip.
>
> Brian, could you kindly share a few dates and times that work for you next
> week? I will arrange the session accordingly once I hear from you.
> ___________________
>
> On a separate note — beyond Tridge Eye, our engineering team has developed
> a suite of AI agents
> <https://e5c984eb.streak-link.com/C2GsNyOQ0M2umTGbUQyDU8k0/https%3A%2F%2Fwww.tridge.com%2Fexport-solution> (Click)
> designed to support global suppliers with international buyer development
> and sales outreach. I will walk you through this in more detail during the
> training session, Colbert, once you are back.
>
> Looking forward to getting started.
>
> Best regards,
>
> Troy Kim
> Team Lead
> Sourcing Intelligence Team
> Growth Solution & Intelligence Dept.
>
>
> Email | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
> Mobile/WhatsApp | +82-10-8927-8250 <+82108927825>
> Tel | +82-2-6674-5500 <+82266745500>
> Website | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
> HQ Address | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
> ᐧ
>
> On Tue, Apr 14, 2026 at 3:01 AM Brian Leung <
> brian.leung@freshdirectproduce.com> wrote:
>
> Hi Troy,
>
> Just got the confirmation from our AP department. Please see the attached
> payment information.
>
> Thanks,
>
>
> *Brian Leung*
>
> Business Analyst
>
> *Certified Lean Greenbelt Champion*
>
> *T:*  604.255.1330 ext-1430
>
> *C:*  778.862.9509
>
> *F:*  604.255.1309
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> brian.leung@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
> ------------------------------
> *From:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>
> *Sent:* Monday, April 13, 2026 08:59
> *To:* Troy Kim <troy.kim@tridge.com>
> *Cc:* Brian Leung <brian.leung@freshdirectproduce.com>; Shane Kearney <
> Shane.Kearney@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* RE: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
> Hi Troy, I have some travel coming up so I may not be available for a week
> or 2. Brian likely will be available prior so it may make sense to have
> separate training sessions.
>
>
>
> Fresh Direct Produce as a group of businesses operates within Canada,
> though the future that may change.
>
>
>
> Would you be able to elaborate on the international buying opportunities
> Troy? That may be of interest to us.
>
>
>
> Thanks
>
>
>
>
>
> *Colbert Rahal*
>
> Chief Commercial Officer
>
> *D:*  236.203.9001
>
> *C:*  778.887.2693
>
> *F:*  604.255.1304
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> *colbert.rahal@freshdirectproduce.com <.rahal@freshdirectproduce.com>*
>
> *www.freshdirectproduce.com <http://www.freshdirectproduce.com/>*
>
>
>
>
>
>
> ***DISCLAIMER*************************************************************************
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
>
>
>
>
>
>
>
>
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* April 12, 2026 6:16 PM
> *To:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>
> *Cc:* Brian Leung <brian.leung@freshdirectproduce.com>; Shane Kearney <
> Shane.Kearney@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Colbert,
>
> I hope you are enjoying the rest of your weekend — and thank you for the
> update.
>
> I will be in touch as soon as we confirm receipt of payment from our end.
>
> In the meantime, could you kindly share a few dates and times that work
> for you this week or next? I would like to arrange a training and
> onboarding session for you and Brian ahead of the official activation.
>
>
>
> One more thing — does Fresh Direct Produce operate exclusively within
> Canada, or do you have a presence in other countries or regions as well?
> And on a related note, is there any current interest in exploring new
> international buyer opportunities? We may have something worth discussing
> on that front as well :)
>
>
>
> Please also find attached our updated company introduction deck for the
> team's reference.
>
> Looking forward to your response.
>
> Best regards,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Fri, Apr 10, 2026 at 10:07 PM Colbert Rahal <
> colbert.rahal@freshdirectproduce.com> wrote:
>
> Troy their may be a delay but we have submitted the payment so expect to
> receive it over the next couple days, please confirm. Thank you
>
>
>
>
>
> *Colbert Rahal*
>
> Chief Commercial Officer
>
> *D:*  236.203.9001
>
> *C:*  778.887.2693
>
> *F:*  604.255.1304
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> *colbert*.rahal@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
>
>
>
>
> ***DISCLAIMER*************************************************************************
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
>
>
>
>
>
>
>
>
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* April 8, 2026 5:36 AM
> *To:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>
> *Cc:* Brian Leung <brian.leung@freshdirectproduce.com>; Shane Kearney <
> Shane.Kearney@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Colbert,
>
> I hope your travels went well.
>
> Thank you for sending over the signed copy. Please find attached the final
> agreement with our countersignature for your records.
>
> You are now welcome to proceed with the first payment instalment as per
> the invoice shared with the team last Thursday. Once our AR team confirms
> receipt of payment, we will move forward with scheduling the onboarding and
> training session for you and Brian as the primary Tridge Eye users.
>
> Please do let us know once the payment has been processed and we will
> follow up on our end accordingly.
>
> Looking forward to getting started.
>
> Best regards,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Tue, Apr 7, 2026 at 10:03 PM Colbert Rahal <
> colbert.rahal@freshdirectproduce.com> wrote:
>
> Thanks for the clarification Troy, please see attached, please revert with
> completed signed document for our records thank you.
>
>
>
>
>
> *Colbert Rahal*
>
> Chief Commercial Officer
>
> *D:*  236.203.9001
>
> *C:*  778.887.2693
>
> *F:*  604.255.1304
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> *colbert*.rahal@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
>
>
>
>
> ***DISCLAIMER*************************************************************************
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
>
>
>
>
>
>
>
>
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* April 6, 2026 7:22 PM
> *To:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>
> *Cc:* Brian Leung <brian.leung@freshdirectproduce.com>; Shane Kearney <
> Shane.Kearney@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Colbert,
>
>
>
> Thank you very much for the question.
>
>
>
> Section 2.4 outlines the option for seller accounts to create a Premium
> Supplier profile on our platform, enabling businesses to promote and market
> themselves as a verified and trusted partner. As Fresh Direct Produce will
> onboard as a buyer profile, this section may be less directly applicable to
> your current use case. That said, we would be happy to set up a Premium
> Supplier account for your business and provide the Verified badge, as Fresh
> Direct Produce operates on the sell side as well when engaging with your
> own buyers.
>
>
>
> Whether your business operates as an importer, an exporter, or both, a
> Premium Supplier profile can be created for you on our platform.
>
> We hope this addresses your question. Please do not hesitate to reach out
> if you need any further clarification.
>
> Looking forward to your update.
>
>
>
> Cheers,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Tue, Apr 7, 2026 at 12:43 AM Colbert Rahal <
> colbert.rahal@freshdirectproduce.com> wrote:
>
> Hi Troy, quick question, can you please clarify what setting up a “Premium
> Profile” under Services, section 2.4 ?  Is that just the way we access the
> portal? Thanks
>
>
>
>
>
> *Colbert Rahal*
>
> Chief Commercial Officer
>
> *D:*  236.203.9001
>
> *C:*  778.887.2693
>
> *F:*  604.255.1304
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> *colbert*.rahal@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
>
>
>
>
> ***DISCLAIMER*************************************************************************
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
>
>
>
>
>
>
>
>
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* April 1, 2026 11:54 PM
> *To:* Brian Leung <brian.leung@freshdirectproduce.com>
> *Cc:* Shane Kearney <Shane.Kearney@freshdirectproduce.com>; Colbert Rahal
> <colbert.rahal@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Brian,
>
> Thank you for sharing all the information with us.
>
> Please find attached the agreement draft and invoice for your review and
> signature. Once you share with us your signed copy, we will revert with our
> countersigned agreement.
>
> Looking forward to your update.
>
> Warm regards,
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Thu, Apr 2, 2026 at 9:12 AM Brian Leung <
> brian.leung@freshdirectproduce.com> wrote:
>
> Hi Troy,
>
>
>
> Our Business Registration Number is 856228887. As for the signatory name,
> I believe that will be Colbert.
>
>
>
> Thanks,
>
>
>
> *Brian Leung*
>
> Business Analyst
>
> *Certified Lean Greenbelt Champion*
>
> *T:*  604.255.1330 ext-1430
>
> *C:*  778.862.9509
>
> *F:*  604.255.1309
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> brian.leung@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
> ------------------------------
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* Wednesday, April 1, 2026 17:05
> *To:* Brian Leung <brian.leung@freshdirectproduce.com>
> *Cc:* Shane Kearney <Shane.Kearney@freshdirectproduce.com>; Colbert Rahal
> <colbert.rahal@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> You don't often get email from troy.kim@tridge.com. Learn why this is
> important <https://aka.ms/LearnAboutSenderIdentification>
>
> Hi Brian,
>
> Thank you for sharing the details.
>
> Just a couple of quick clarifications before we proceed:
>
> On the signatory name — this refers to the person who will be signing the
> agreement. If that is you, we can use your information as provided. If it
> will be Colbert or Shane, please let us know and we will update the
> agreement accordingly.
>
> We also noticed that the Business Registration Number was not included.
> Could you kindly share that at your earliest convenience so we can include
> it in the agreement draft and update our records?
>
> Looking forward to your reply.
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Thu, Apr 2, 2026 at 12:14 AM Brian Leung <
> brian.leung@freshdirectproduce.com> wrote:
>
> Hi Troy,
>
>
>
> Nice to meet you as well. I am not sure what to put under Contract
> Signatory Name & Position. Otherwise, please see the info below:
>
>
>
>
>
> Company Name
>
> Fresh Direct Produce Ltd
>
> Business Registration Number
>
> Company Address & Country
>
> 888 Malkin Ave, Vancouver, BC V6A 2K6
>
> Company Telephone Number
>
> 604-255-1330
>
> PIC (Person In Charge) Name
>
> Brian Leung
>
> PIC Position
>
> Business Analyst
>
> Email
>
> brian.leung@freshdirectproduce.com
>
> Phone Number
>
> 778-862-9509
>
> Contract Signatory Name
>
> Contract Signatory Position
>
>
>
>
>
> *Brian Leung*
>
> Business Analyst
>
> *Certified Lean Greenbelt Champion*
>
> *T:*  604.255.1330 ext-1430
>
> *C:*  778.862.9509
>
> *F:*  604.255.1309
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> brian.leung@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
> ------------------------------
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* Sunday, March 29, 2026 23:43
> *To:* Shane Kearney <Shane.Kearney@freshdirectproduce.com>
> *Cc:* Brian Leung <brian.leung@freshdirectproduce.com>; Colbert Rahal <
> colbert.rahal@freshdirectproduce.com>; Justin Doohyun Roh <
> justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> You don't often get email from troy.kim@tridge.com. Learn why this is
> important <https://aka.ms/LearnAboutSenderIdentification>
>
> Hello Shane,
>
> I hope you had a restful weekend — and thank you for following up on this.
> I was actually just about to reach out myself!
>
> Well noted. We are happy to proceed with the 2-license option as
> discussed. Once we receive the business details from Brian, we will get
> started on the agreement draft as soon as possible.
>
> Looking forward to getting this moving.
>
> _____________________________________________
>
>
>
> Hi Brian,
>
>
>
> Nice to e-meet you. Please share the below information with us at your
> earliest convenience.
>
>
>
> Company Name
>
> Business Registration Number
>
> Company Address & Country
>
> Company Telephone Number
>
> PIC (Person In Charge) Name
>
> PIC Position
>
> Email
>
> Phone Number
>
> Contract Signatory Name
>
> Contract Signatory Position
>
>
>
> Looking forward to your update.
>
>
>
> Best regards,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Mon, Mar 30, 2026 at 2:42 PM Shane Kearney <
> Shane.Kearney@freshdirectproduce.com> wrote:
>
> Hi Troy
>
>
>
> Happy to proceed on the original 2-seat offer for @Brian Leung
> <brian.leung@freshdirectproduce.com> & @Colbert Rahal
> <colbert.rahal@freshdirectproduce.com> and my complimentary access
> included too.
>
>
>
> Copying @Brian Leung <brian.leung@freshdirectproduce.com> who will get
> the below filled out for you.
>
>
>
> Kind regards,
>
> Shane
>
>
>
>
>
>
>
> *Shane Kearney*
>
> Chief Financial Officer
>
> *D:*  604.639.1473
>
> *C:*  604.781.0993
>
> *F:*  604.255.1310
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> shane.kearney@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
> ------------------------------
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* Wednesday, March 25, 2026 11:38 PM
> *To:* Shane Kearney <Shane.Kearney@freshdirectproduce.com>
> *Cc:* Justin Doohyun Roh <justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Shane,
>
> Thank you for the positive response — we are genuinely excited to get this
> moving with you and the team.
>
> On the licensing side, we have a couple of options for you to consider.
>
> Should you wish to explore the platform yourself for the first month or so
> before stepping back, we are happy to open a complimentary access for you
> during that *initial period* at no additional cost — consider it on the
> house.
>
> Alternatively, should there be a third team member you'd like to bring on
> as a permanent license holder, we can apply the additional seat rate of USD
> 3,000 (Highest Tier price), bringing the total to USD 20,850. In that case,
> your own access would remain open for the first month or two as well.
>
> Otherwise, we are equally happy to proceed on the original 2-seat offer
> with your complimentary access included.
>
> Please do let us know which route works best for you. In the meantime, to
> get the agreement drafted, could you kindly provide us with the following
> details?
>
>
>
> Company Name
>
> Business Registration Number
>
> Company Address & Country
>
> Company Telephone Number
>
> PIC (Person In Charge) Name
>
> PIC Position
>
> Email
>
> Phone Number
>
> Contract Signatory Name
>
> Contract Signatory Position
>
>
>
> Looking forward to your update.
>
>
>
> Cheers,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Thu, Mar 26, 2026 at 2:23 PM Shane Kearney <
> Shane.Kearney@freshdirectproduce.com> wrote:
>
> Thanks, Troy — much appreciated.
>
>
>
> Let’s proceed as advised with semi annual billing.
>
>
>
> If you could include three licenses, that would be great, as I’ll likely
> use it initially and play around with it to get to know it but I won’t be a
> long term user - the other two license holders will be the primary users.
>
>
>
> Thanks!
>
>
>
>
>
> *Shane Kearney*
>
> Chief Financial Officer
>
> *D:*  604.639.1473
>
> *C:*  604.781.0993
>
> *F:*  604.255.1310
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> shane.kearney@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
> ------------------------------
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* Wednesday, March 25, 2026 9:23 PM
> *To:* Shane Kearney <Shane.Kearney@freshdirectproduce.com>
> *Cc:* Justin Doohyun Roh <justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Shane,
>
> Thank you for getting back to me.
>
> To reconfirm, the price quoted in January was USD 17,850 for one seat
> after discount. As mentioned earlier, we have also secured one
> complimentary seat on top of that, so the base offer now covers two seats
> at no additional cost. Please find the original proposal reattached for
> your reference.
>
> On payment terms — Tridge Eye is billed on an annual basis, with payment
> options available via international bank transfer or credit card through
> Stripe. Many of our existing partners opt for multi-year agreements to take
> advantage of our multi-year pricing, and we would love for Fresh Direct to
> eventually be in that position too. That said, we completely understand
> that as this is your first engagement with us, a degree of caution is only
> natural — and we respect that.
>
> With that in mind, Justin and I went to bat with our pricing and accounts
> team to offer you an alternative — a bi-annual payment structure that
> splits the annual fee into two equal instalments every six months. We hope
> this gives the team greater flexibility as we get started together. After
> the first six months, we can reconnect and you can let us know how the team
> feels about continuing — though we have a feeling Fresh Direct won't want
> to return to the days before Tridge Eye.
>
> Would the above special option work for the team? Should you require any
> additional licenses beyond the two already included, please let us know —
> we are more than happy to accommodate.
>
> Looking forward to making this work together.
>
>
>
> Best,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Thu, Mar 26, 2026 at 6:08 AM Shane Kearney <
> Shane.Kearney@freshdirectproduce.com> wrote:
>
> Hi Troy,
>
> Thanks for your email — I’ll take it from here.
>
> Could you please reconfirm the price you quoted for one seat back in
> January (and thanks for including the additional complimentary seat), and
> whether this is billed monthly and cancellable at any time if we do not
> find sufficient benefit?
>
> Kind regards,
> Shane
>
>
>
>
>
> *Shane Kearney*
>
> Chief Financial Officer
>
> *D:*  604.639.1473
>
> *C:*  604.781.0993
>
> *F:*  604.255.1310
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> shane.kearney@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
> ***DISCLAIMER*************************************************************************
>
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
>
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
> ------------------------------
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* Tuesday, March 24, 2026 7:29 PM
> *To:* Shane Kearney <shane.kearney@freshdirectproduce.com>; Susan Leung <
> susan.leung@freshdirectproduce.com>; Steven Moi <
> steven.moi@freshdirectproduce.com>
> *Cc:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>; Justin
> Doohyun Roh <justin.roh@tridge.com>
> *Subject:* Re: [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye
> Session follow up
>
>
>
> Hi Colbert,
>
> Thank you for the guidance. I will take the conversation forward directly
> with Shane, Susan and Steven during your time away. Safe travels!
>
>
> ===========================================================================================================
>
>
>
> Good morning Shane, Susan and Steven,
>
> I hope you've all been well since our last meeting.
>
> Following Colbert's guidance, I wanted to reach out directly to follow up
> on next steps with the Fresh Direct Produce team.
>
> We shared a 1-seat offer with the team a while back and would like to
> honour the discounted pricing extended back in January. Should the team
> require additional licenses beyond the base offer, please do let us know
> how many seats would be needed and we will formalise a proposal for your
> review. Once confirmed, we can proceed with the service agreement
> accordingly.
>
> On additional seat pricing — it is not linear relative to the original
> base offer, and we are able to extend meaningful volume discounts depending
> on the number of licenses required. As a general reference, additional
> seats are priced between $3,000 and $5,000 per unit, and we will work with
> our pricing team to secure the best possible terms based on your
> requirements.
>
> We also wanted to share a small gesture of goodwill from our side — we
> have already secured approval for one complimentary seat on top of the
> original base offer. This means the base offer now includes 2 seats at no
> additional cost. For any further seats beyond that, please do let us know
> and we will accommodate accordingly.
>
> Finally, we wanted to reiterate that given the scale of Fresh Direct's
> annual sourcing and procurement operations, we firmly believe that even a
> modest optimisation over the 12-month period has the potential to translate
> into significant cost savings — potentially in the millions of dollars. We
> are genuinely looking forward to the opportunity to work on this as
> partners.
>
> Looking forward to hearing from you.
>
> Warm regards,
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
>
>
> ᐧ
>
>
>
> On Tue, Mar 24, 2026 at 11:59 PM Colbert Rahal <
> colbert.rahal@freshdirectproduce.com> wrote:
>
> Hi Troy, was able to find some internet so getting caught up while I am
> travelling.
>
>
>
> We are interested in what next steps look like. I’ll have intermittent
> access and availability week of April 6th but Shane will likely take
> point on this with Susan and Stevens support while I am out.
>
>
>
> Thank you
>
>
>
>
>
> *Colbert Rahal*
>
> Chief Commercial Officer
>
> *D:*  236.203.9001
>
> *C:*  778.887.2693
>
> *F:*  604.255.1304
>
>
>
> 888 Malkin Avenue, Vancouver, BC  V6A 2K6
>
> *colbert*.rahal@freshdirectproduce.com
>
> www.freshdirectproduce.com
>
>
>
>
> ***DISCLAIMER*************************************************************************
> This e-mail contains confidential and/or privileged information, and is
> intended only for the named recipient.
> If you are not the named recipient, please permanently destroy this email
> and all attachments.
>
>
> **************************************************************************************
>
>
>
>
>
>
>
>
>
>
>
> *From:* Troy Kim <troy.kim@tridge.com>
> *Sent:* March 24, 2026 4:31 AM
> *To:* Colbert Rahal <colbert.rahal@freshdirectproduce.com>; Susan Leung <
> susan.leung@freshdirectproduce.com>; Shane Kearney <
> Shane.Kearney@freshdirectproduce.com>; Steven Moi <
> steven.moi@freshdirectproduce.com>
> *Cc:* Justin Doohyun Roh <justin.roh@tridge.com>
> *Subject:* [EXTERNAL]:[Tridge x Fresh Direct Produce] Tridge Eye Session
> follow up
>
>
>
> CAUTION: This email originated from outside of the organization. Do not
> click links or open attachments unless you recognize the sender and know
> the content is safe.
>
>
>
> Dear Colbert and the Fresh Direct Produce team,
>
> Thank you again for having the wider Fresh Direct Produce team join us on
> the 12th — it was a pleasure meeting everyone.
>
>
>
> I reached out to Colbert earlier today, however I received an automated
> reply indicating that he is currently traveling and will not be available
> until April 6th. In the interest of maintaining momentum, I wanted to
> extend this follow-up to the wider team in hopes of receiving an update in
> the meantime.
>
> Would anyone be able to assist or provide an update on our end before his
> return?
>
> We hope the past two weeks have given you and the team sufficient time to
> review and discuss things internally. We would appreciate any update on
> your end, and should the team be aligned on moving forward, we'd welcome
> the opportunity to discuss next steps together.
>
> We're genuinely excited about what this partnership could achieve, and we
> remain committed to making this a meaningful and rewarding experience for
> Fresh Direct Produce. On that note, we do have a number of product
> enhancements and new services in the pipeline for 2026 that we are not yet
> in a position to fully disclose — and we would love nothing more than for
> Fresh Direct Produce to be part of our journey as we grow and build
> something great together.
>
> Looking forward to your positive response.
>
> Best regards,
>
>
>
> P.S. Please find attached an additional sample value deck prepared for
> Central Retail, a leading retail chain based in Southeast Asia, for your
> reference.
>
>
>
> *Troy Kim*
>
> Team Lead
>
> Sourcing Intelligence Team
>
> Growth Solution & Intelligence Dept.
>
>
>
>
>
> *Email* | troy.kim@tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/kSMnJvssE1vdEKtw9?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *Mobile/WhatsApp* | +82-10-8927-8250 <+82108927825>
>
> *Tel* | +82-2-6674-5500 <+82266745500>
>
> *Website* | https://www.tridge.com
> <https://tridge.mxyew.com/6549c9347304844feed91197/l/iV9GMPhhnrSHJHRkW?rn=!!!RECIPIENT_NAME_ENC!!!&re=!!!EMAIL_ADDR_ENC!!!&sc=!!!IS_SENDER_COPY!!!>
>
> *HQ Address* | 226 Bangbae-ro, Seocho-gu, Seoul 06584, South Korea
>
>
>
> This e-mail has confidential content. Please handle with care, and do NOT
> transfer or copy the mail or the attachments. If you are not an intended
> recipient, please do not disclose, copy, distribute or use the information
> in or attached to this e-mail. If you received this in error, please
> contact me immediately and destroy the original e-mail/ attachments without
> reading or saving them.
>
>
>
> Tridge Co., LTD. strives to create a business environment for ethical
> management. We ask you to join us in ethical management through transparent
> transactions, and if you receive an inappropriate request, please
> immediately decline it and contact our HR Team.
>
> ᐧ
>
>
---

assistant

Tool call: submit_analysis call_69p4gfnBPfbXSxh…

{
  "conversation_flow": "Step 1: Troy introduced Tridge Eye and followed up after a demo/meeting with Fresh Direct Produce. Step 2: Troy requested company details to draft the agreement and shared an agreement draft and invoice. Step 3: Fresh Direct confirmed signatory and business registration details and asked contract questions. Step 4: Parties finalized and countersigned the agreement and Fresh Direct processed initial payment; AR confirmed receipt. Step 5: Troy offered training/onboarding sessions and mentioned a suite of AI agents (AI Agent Export Solution) as an additional service. Step 6: Scheduling discussion: Brian provided availability and Troy proposed separate sessions for Brian and Colbert. Step 7: Troy booked a Google Meet for 3:00 PM PST on April 22 for Brian and said an invite will be sent. Step 8: Separately, Troy followed up with the FIT team asking if they had an opportunity to discuss the AI Agent Export Solution internally.",
  "customer_intent": "Troy is asking two things: (1) to FIT (mongkon@fit-biz.com) whether the FIT team had an opportunity to discuss Tridge's AI Agent Export Solution internally; and (2) to Brian to confirm receipt of the Google Meet invite for the 3:00 PM PST session on April 22.",
  "unanswered_questions": "Has the FIT team had an opportunity to discuss the AI Agent Export Solution internally?; Brian — please confirm once you receive the Google Meet invite for 3:00 PM PST on April 22.",
  "our_pending_promises": "Send the Google Meet invite for the 3:00 PM PST April 22 session (pending Brian's confirmation); arrange training/onboarding sessions for Brian and Colbert (scheduling pending); walk through the AI Agent Export Solution in more detail during the training session (pending).",
  "topic_context_map": "'AI Agent Export Solution' → refers to Tridge's suite of AI agents for supporting global suppliers with international buyer development and sales outreach (link previously shared by Troy). 'the team' → when used in Troy's follow-up to mongkon@fit-biz.com, refers to the FIT team; when used elsewhere in the thread, it refers to the Fresh Direct Produce team. 'confirm once you receive it'/'it' → refers to the Google Meet invite for the April 22, 3:00 PM PST session.",
  "customer_sentiment": "Polite, proactive follow-up; engaged and expecting a response/confirmation.",
  "next_step_suggestion": "For FIT (mongkon@fit-biz.com): Ask directly whether they discussed the AI Agent Export Solution, reattach a one-line summary and the link, and propose a short (15–20 min) call or Q&A to move forward. For Brian: Confirm that the Google Meet invite was received for 3:00 PM PST on April 22 and ask to confirm attendance or propose alternative times if needed."
}

tool call_69p4gfnBPfbXSxhFUGm…

{"__source_ref_id":"deal-2e238e80","conversation_flow":"Step 1: Troy introduced Tridge Eye and followed up after a demo/meeting with Fresh Direct Produce. Step 2: Troy requested company details to draft the agreement and shared an agreement draft and invoice. Step 3: Fresh Direct confirmed signatory and business registration details and asked contract questions. Step 4: Parties finalized and countersigned the agreement and Fresh Direct processed initial payment; AR confirmed receipt. Step 5: Tro…

Show full content (2764 chars)

{"__source_ref_id":"deal-2e238e80","conversation_flow":"Step 1: Troy introduced Tridge Eye and followed up after a demo/meeting with Fresh Direct Produce. Step 2: Troy requested company details to draft the agreement and shared an agreement draft and invoice. Step 3: Fresh Direct confirmed signatory and business registration details and asked contract questions. Step 4: Parties finalized and countersigned the agreement and Fresh Direct processed initial payment; AR confirmed receipt. Step 5: Troy offered training/onboarding sessions and mentioned a suite of AI agents (AI Agent Export Solution) as an additional service. Step 6: Scheduling discussion: Brian provided availability and Troy proposed separate sessions for Brian and Colbert. Step 7: Troy booked a Google Meet for 3:00 PM PST on April 22 for Brian and said an invite will be sent. Step 8: Separately, Troy followed up with the FIT team asking if they had an opportunity to discuss the AI Agent Export Solution internally.","customer_intent":"Troy is asking two things: (1) to FIT (mongkon@fit-biz.com) whether the FIT team had an opportunity to discuss Tridge's AI Agent Export Solution internally; and (2) to Brian to confirm receipt of the Google Meet invite for the 3:00 PM PST session on April 22.","customer_sentiment":"Polite, proactive follow-up; engaged and expecting a response/confirmation.","next_step_suggestion":"For FIT (mongkon@fit-biz.com): Ask directly whether they discussed the AI Agent Export Solution, reattach a one-line summary and the link, and propose a short (15–20 min) call or Q\u0026A to move forward. For Brian: Confirm that the Google Meet invite was received for 3:00 PM PST on April 22 and ask to confirm attendance or propose alternative times if needed.","our_pending_promises":"Send the Google Meet invite for the 3:00 PM PST April 22 session (pending Brian's confirmation); arrange training/onboarding sessions for Brian and Colbert (scheduling pending); walk through the AI Agent Export Solution in more detail during the training session (pending).","topic_context_map":"'AI Agent Export Solution' → refers to Tridge's suite of AI agents for supporting global suppliers with international buyer development and sales outreach (link previously shared by Troy). 'the team' → when used in Troy's follow-up to mongkon@fit-biz.com, refers to the FIT team; when used elsewhere in the thread, it refers to the Fresh Direct Produce team. 'confirm once you receive it'/'it' → refers to the Google Meet invite for the April 22, 3:00 PM PST session.","unanswered_questions":"Has the FIT team had an opportunity to discuss the AI Agent Export Solution internally?; Brian — please confirm once you receive the Google Meet invite for 3:00 PM PST on April 22."}

Effects

Tool Call ID	Tool ID	Kind	State
call_69p4gfnBPfbXSxhFUGmLcZrK	conversation_analyzer.submit_analysis	inprocess	completed

Output (Terminal Tool)

{
  "conversation_flow": "Step 1: Troy introduced Tridge Eye and followed up after a demo/meeting with Fresh Direct Produce. Step 2: Troy requested company details to draft the agreement and shared an agreement draft and invoice. Step 3: Fresh Direct confirmed signatory and business registration details and asked contract questions. Step 4: Parties finalized and countersigned the agreement and Fresh Direct processed initial payment; AR confirmed receipt. Step 5: Troy offered training/onboarding sessions and mentioned a suite of AI agents (AI Agent Export Solution) as an additional service. Step 6: Scheduling discussion: Brian provided availability and Troy proposed separate sessions for Brian and Colbert. Step 7: Troy booked a Google Meet for 3:00 PM PST on April 22 for Brian and said an invite will be sent. Step 8: Separately, Troy followed up with the FIT team asking if they had an opportunity to discuss the AI Agent Export Solution internally.",
  "customer_intent": "Troy is asking two things: (1) to FIT (mongkon@fit-biz.com) whether the FIT team had an opportunity to discuss Tridge's AI Agent Export Solution internally; and (2) to Brian to confirm receipt of the Google Meet invite for the 3:00 PM PST session on April 22.",
  "unanswered_questions": "Has the FIT team had an opportunity to discuss the AI Agent Export Solution internally?; Brian — please confirm once you receive the Google Meet invite for 3:00 PM PST on April 22.",
  "our_pending_promises": "Send the Google Meet invite for the 3:00 PM PST April 22 session (pending Brian's confirmation); arrange training/onboarding sessions for Brian and Colbert (scheduling pending); walk through the AI Agent Export Solution in more detail during the training session (pending).",
  "topic_context_map": "'AI Agent Export Solution' → refers to Tridge's suite of AI agents for supporting global suppliers with international buyer development and sales outreach (link previously shared by Troy). 'the team' → when used in Troy's follow-up to mongkon@fit-biz.com, refers to the FIT team; when used elsewhere in the thread, it refers to the Fresh Direct Produce team. 'confirm once you receive it'/'it' → refers to the Google Meet invite for the April 22, 3:00 PM PST session.",
  "customer_sentiment": "Polite, proactive follow-up; engaged and expecting a response/confirmation.",
  "next_step_suggestion": "For FIT (mongkon@fit-biz.com): Ask directly whether they discussed the AI Agent Export Solution, reattach a one-line summary and the link, and propose a short (15–20 min) call or Q&A to move forward. For Brian: Confirm that the Google Meet invite was received for 3:00 PM PST on April 22 and ask to confirm attendance or propose alternative times if needed."
}